Rooms Division Assignment Example | Topics and Well Written Essays - 750 words

Rooms Division - Assignment Example The functions of the reception office include: There are wide ranges of front office services which include: Reservations, check-in and registration, mail and information, uniformed service and baggage handling, telephone calls and messages, handling guest accounts, and check-out and bill settlement. These operations start from the time a guest calls or sends in a request for reservation/accommodation (www.answers.com). Therefore the staff of the front office starts interacting with guest by taking in guest information and reservation request, leading to confirmation of reservation and finally to the handling of guest on arrival and guest check-in. Front office takes in the guest information for future use and provides the guest with information about the hotel and its various services and thus becomes the connecting link between the guest and the hotel (www.hotelmanagement.com). The pivotal role played by the front office is quite apparent from this very fact that it is the centre of all activities connected with guests in the hotel. Therefore, the decisions regarding the sale of a room to a particular guest, availability and allocation of a room, maintaining guest account by coordinating with the housekeeping and room service are the major front-of-the office activities. It is the first contact a customer has with the hotel. If it is sort from the start, it makes transition much easier when they are in the hotel. The key to the success of a hotel business is service which starts with the first contact between the guest and the hotel personnel of the front office. The way guests are received and treated is very vital because it becomes the basis of their impression and conditions their disposition about what the hotel provides. It is necessary to have a well-defined plan of a Hotel front office area to enhance smooth operations since the front office area is the first place a customer comes into contact on

World Tourism Organization Essay Example | Topics and Well Written Essays - 3000 words

World Tourism Organization - Essay Example The relevance of this Blueprint for New Tourism is very significant in the struggle to boost tourism and recreation, which in effect boosts the jobs and economies of many nations across the globe. Jean-Claude Baumgarten, President of the WTTC, said, "There is now a new consciousness amongst governments that they cannot leave the growth of Travel & Tourism to chance. What is needed is a new vision and strategy involving a partnership between all stakeholders - public and private to turn future challenges into opportunities. The Blueprint for New Tourism spells out how that can be achieved" (Tarsh 2003). "WTTC's latest projection for the industry is that a quarter of a billion people will work in Travel & Tourism worldwide by the end of the decade, with the prospect of sustainable growth in to the future. This projection is supported by WTTC's latest economic research that indicates consistent growth, at 4.6% pa, over the coming decade" (2003). "The strategic importance of Travel & Tourism to our economy can not be underestimated. I am fully supportive of the Blueprint for New Tourism and am delighted to have the opportunity of talking to so many of the industry's top people about how we can respond to the challenge" (Tarsh 2003). Mr. Mr. Correia da Silva's statement is very correct in calling the achievement of such goals a "challenge". The Blueprint is noble and seems efficient, but turning it into a reality from this idea will take a lot more ideas just like this one before anything close to perfection is realized. World Summit on Sustainable Development This is another plan, similar to the blueprint, that is designed to do the same thing, increase tourism, and make sure that tourism is environmentally safe, but profitable. The following comes from the World Summit on Sustainable Development's Plan of Implementation, "Promote sustainable tourism development, including non-consumptive and eco-tourism, taking into account the spirit of the International Year of Eco-tourism 2002, of the United Nations Year for Cultural Heritage in 2002, and of the World Eco-tourism Summit 2002 and its Quebec Declaration, and of the Global Code of Ethics for Tourism as adopted by the World Tourism Organization, in order to increase the benefits from tourism resources for the population in host communities while maintaining the cultural and