Rooms Division Assignment Example | Topics and Well Written Essays - 750 words

Rooms Division - Assignment Example The functions of the reception office include: There are wide ranges of front office services which include: Reservations, check-in and registration, mail and information, uniformed service and baggage handling, telephone calls and messages, handling guest accounts, and check-out and bill settlement. These operations start from the time a guest calls or sends in a request for reservation/accommodation (www.answers.com). Therefore the staff of the front office starts interacting with guest by taking in guest information and reservation request, leading to confirmation of reservation and finally to the handling of guest on arrival and guest check-in. Front office takes in the guest information for future use and provides the guest with information about the hotel and its various services and thus becomes the connecting link between the guest and the hotel (www.hotelmanagement.com). The pivotal role played by the front office is quite apparent from this very fact that it is the centre of all activities connected with guests in the hotel. Therefore, the decisions regarding the sale of a room to a particular guest, availability and allocation of a room, maintaining guest account by coordinating with the housekeeping and room service are the major front-of-the office activities. It is the first contact a customer has with the hotel. If it is sort from the start, it makes transition much easier when they are in the hotel. The key to the success of a hotel business is service which starts with the first contact between the guest and the hotel personnel of the front office. The way guests are received and treated is very vital because it becomes the basis of their impression and conditions their disposition about what the hotel provides. It is necessary to have a well-defined plan of a Hotel front office area to enhance smooth operations since the front office area is the first place a customer comes into contact on